1. Booking Cancellations:
Island Tours and Excursions:
- Cancellations made at least 48 hours before the scheduled tour will be eligible for a full refund.
- Cancellations made within 48 hours of the tour are subject to a 50% cancellation fee.
- No refunds will be provided for cancellations made within 24 hours of the scheduled tour.
Airport Transfers:
- Cancellations made at least 24 hours before the scheduled transfer will receive a full refund.
- Cancellations made within 24 hours of the transfer are subject to a 25% cancellation fee.
2. Refund Process:
- Refunds will be processed within 7-10 business days from the date of cancellation.
- Refunds will be issued to the original payment method.
3. No Shows:
- No refunds will be provided for no-shows or if customers miss their scheduled tour or transfer.
4. Weather-Related Cancellations:
- In the event of weather-related cancellations by Kozy Island Taxi, customers will receive a full refund or the option to reschedule.
5. Contact Us:
- For all refund requests or cancellations, customers must contact Kozy Island Taxi via email at kozyislandsaintluciataxi@gmail.com or call our customer service line at 1 (758) 285-0442
6. Exceptional Circumstances:
- Kozy Island Taxi reserves the right to make exceptions to the refund policy in cases of unforeseen circumstances or emergencies.
7. Changes to Bookings:
- Customers can make changes to their bookings, such as rescheduling a tour or transfer, without incurring additional fees if the request is made at least 24 hours before the scheduled service.
8. Customer Satisfaction:
- Kozy Island Taxi values customer satisfaction. If you are dissatisfied with our services, please contact us within 48 hours of the service for a resolution.
This refund policy is effective as of [Date] and is subject to change. Customers are encouraged to review the refund policy regularly for any updates. For any questions or clarifications, please contact Kozy Island Taxi’s customer service.